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A
VISUAL PRO GUARANTEE & TERMS OF SERVICE
Guarantee
A Visual Pro wants you to be completely satisfied with your
printing orders and delivered services! Our printing company
guarantees a top quality product offered at a competitive
price, along with a maximum level of customer service.
If your job has defects in workmanship or materials within
our control, or if we have failed to follow your written instructions,
email us within 24 hours of receipt of your order at support@avisualpro.com. Return
instructions will be provided. Upon receipt of returned merchandise,
A Visual Pro will reprint the order at our expense, from your
original file. We reserve the right to determine whether a
manufacturing error or defect has occurred. If new files are
submitted or additional corrections are made, additional charges
will apply.
Your job will be to “pleasing color” printing standards considered
generally acceptable by the printing trade. Our guarantee
does not include defects related to color matching. Due to
variations in monitor calibrations, ink, paper, and limitations
throughout the printing processes, we cannot guarantee the
final product will match the color/density of your personal
printer or monitor. Such variations will be considered acceptable.
This guarantee does not apply to errors in customer supplied
digital files including low resolution graphics, photos, improper
file format, page layout, compliance with mailing restrictions,
missing fonts or corrections not requested in writing. Proofing
is your responsibility on all printing services. You are 100%
responsible for the accuracy of your proof. Please check your
proof carefully!
A Visual Pro will not be held liable for failure to meet expected
deadlines due to improper file composition or last minute
changes.
Terms & Conditions
Hosting and Domain Sales
Hosting and domain sales are delivered via our partnered companies and have to be maintained by the original purchaser. A fee of $150 could be applied to domain transfers. Any year subscription to hosting services are non-fundable.
Call
904 614-6461 Monday - Friday, 8am – 8pm EST.
Quoting
Online pricing is available for most of our products and services.
Review various quantities, rush options and shipping rates.
We will email you a quote within 24 business hours if submitted
by 2pm, Monday thru Friday excluding holidays. Our customer
service representatives are available to assist you.
Call
904 614-6461 Monday thru Friday, 8am – 8pm EST.
Our quotes include the following:
• Electronic processing of your initial file
• An online proof
• Full bleeds are included at no extra charge
• Job setup
• Production of digital plates
• Standard folding, stitching and trimming
Quoted turnaround time begins when you receive your email
job# confirmation verifying that we have received your order,
files and deposit. Spam blockers/filters may prevent you from
receiving our emails. You may receive emails from various
email addresses during the order process. After file review,
additional delays may occur if items are missing or the files
do not meet our file requirements. Your turnaround time restarts
once we receive completed files. Although the majority of
our orders are shipped within 5 business days after approval,
turnaround times are not guaranteed. Your expected delivery
date may change due to unforeseen delays, such as equipment
failure, illness or late delivery by a carrier. Weekends and
holidays are not included in your quoted turnaround time calculations.
Proofing
Type of proofing:
• A pdf, jpg, or gif proof will be emailed at no charge
• Our hardcopy proof provides the most accurate representation
of your 4 color printed piece and is available upon request.
Additional charges apply and will be charged to your credit
card at the time your order is confirmed.
Corrections
Corrections and new file submissions are billable items and
will be added to your invoice and charged accordingly. Corrections
are billed at $30 per hour with a 1 hour minimum and include
typographical errors, photo manipulation, color correction,
resizing and fold adjustments. In most cases we allow 2 revisions for the client to assure correct and accurate finished products.
If we are able to manipulate your files, we can make minor
corrections for the fees stated above OR a new file can be
submitted at no additional cost.
Deposits
All deposits are nonfundable unless otherwise stated on invoice:
A Minimal $50 Deposit Is Required For ALL Services.
All discounted services require a 50% deposit.
All deposits are applied to each appropriate invoice.
Shipping and Handling
Our normal shipping method is UPS ground. Rates are available
for ground, next day air, 2 day and 3 day shipping within
the continental US. Shipments to more than one address may
require additional shipping and handling charges for each
location. A Visual Pro is not responsible for delays and/or
damage incurred during shipping. Shipments are sent “signature
required” at your destination. If you elect “no signature
required”, your right to all claims for damaged or missing
product is void. A Visual Pro must be notified of any shipments
not received on time, as stated by the carrier. A shipping
claim may be initiated by A Visual Pro. The results of that
claim cannot be controlled and is not guaranteed. Title for
finished work passes to the customer upon delivery to the
carrier at shipping point or upon email of the invoice for
the completed work or its segments, whichever comes first.
Payment Methods
We accept online payments using MasterCard, Visa, American
Express, Discover and Pay pal. Full payment including shipping
is due before the order will be released to print. We are
unable to
accept
COD orders.
Claims
If your job has defects in workmanship or materials, defects
or shortages, A Visual Pro must be notified via email within
24 hours of receipt of the order. If no claim is received,
both parties agree that the order has been accepted and A
Visual Pro has satisfied all terms, conditions and order requirements.
Copyright Policy
By submitting your order with A Visual Pro, you guarantee
that the printed matter is not copyrighted by any parties
and copyright symbols have not been removed. Materials may
or may not have a copyright symbol, but are still entitled
to copyright protection. Know your sources before submitting
your work for reproduction.
Furthermore, you agree to compensate A Visual Pro for all
actual costs, liabilities, attorney fees and any other expenses
associated with the infringement action.
Terms of Sale
• Online pricing and custom quotes are valid for 30 days and
are subject to change without notice.
• All quotes costs and estimates are considered tentative
until we receive the job for inspection. Estimates may be
revised and the customer will be notified.
• Charges for delivery of materials and supplies from the
client or client's supplier to A Visual Pro are not included
in quotations unless specified.
• Clients are resposible for delivery of instructions and content. These files should be delivered in Word (.doc, .docx, .rtf, .txt.), Email (.htm, .html), Acrobat Reader, PDF, CD, or DVD formats. Please contact support@avisualpro.com file compatibility.
• Overage or undercount will not exceed 5%.
• Normal Production time on standard orders is 5 - 8 business
days after we receive proof approval. This time frame does
not include shipping. Presentation folders, 4 color envelopes
and custom die cutting require additional time. Rush requests
are handled according to workload and priced accordingly.
• The customer must examine the completed order and notify
us of any discrepancies within 24 hours of receipt of order.
• A Visual Pro reserves the right to subcontract all or any
portion of an order to an outside vendor.
• Full payment is due before the order will be released to
print.
• Final invoices will be supplied via email. No hard copy
will be sent.
• We do not offer cash refunds.
• Samples of your product may be used for sales or marketing
purposes.
• Your name will be included in our newsletter and promotional
databases.
• A Visual Pro does not sell or share any customer information
with third parties.
• All other industry trade customs will apply. If unfamiliar
with these, ask us. In the event that any legal action is
initiated, the venue shall be in Duval County, State of Florida,
subject to Florida Laws.
Click here to view our Privacy Statement
Click here to view our Turn around Times
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